General terms and conditions of sale

Mas Oms booking conditions

 

Respect for spaces and fellow hotel users

Thank you for booking your stay at Mas Oms. You will be staying in a Natural Protected Area that deserves the greatest respect. Please treat the spaces with respect, for your comfort and that of your neighbours.

Arrival and departure

Rooms are available from 3pm on the day of arrival and must be vacated by 11am on the day of departure.

Booking

To be valid, your deposit of 30% must be paid. You can pay through our secure online booking system at https://mas-oms.com, by phone, by emailing our booking service or via one of our partners. The deposit of 30% will be debited from your card at the time of booking.

Cancellations and amendments

In the event of cancellation related to the COVID-19 situation, and with evidence in support, no charge will be applied when cancelling the booking.

Cancellation is free if made 14 days before arrival. Payment will be refunded in full. If the cancellation is made between 7 and 14 days before arrival, 50% of the amount will be refunded. However, if cancellation occurs less than 7 days before your arrival, no refund will be made.

In the event of early departure or no-show, no refund will be made and the booking will be automatically cancelled.

Any requests for alterations must be submitted by email and will be subject to availability at the time of such request.

Rates

Our rates are tax inclusive. Only the prices listed on our website are valid. In addition, the tourist tax is to be paid on your arrival at the farmhouse.

Accepted payment methods

  • Credit cards: Mastercard, Visa, Bancontact
  • PayPal
  • Cash

Animal

Our animal friends are not allowed on the property. A boarding kennel is available nearby, if needed.

Valuables

We recommend that you don’t leave valuables in your room. The management cannot be held responsible for thefts from rooms. A safe is available in your room.

Complaints

Any complaint regarding a stay must be sent by registered letter with proof of receipt within 30 days of the stay to the following address:
Mas Oms GIV 6641 km 10.5 17242 Montnegre (Quart).

Smoking

Smoking is strictly prohibited inside the establishment including the rooms. You may smoke outside as long as no cigarette butts are left on the ground. Ashtrays are available. We request that you do not smoke on the restaurant terrace during meal times.