General terms and conditions of sale

Booking conditions at Mas Oms

Respect for the premises and guests

You have booked a stay at MAS OMS and we thank you for it. You will be living in a Protected Natural Area that deserves your greatest respect. We ask you to respect the premises, for your comfort and that of your neighbors.

Arrival and departure

Rooms are available on the day of arrival from 3:00 p.m. and must be vacated by 11:00 a.m. on the day of departure.

Reservation

To be valid, the deposit for your reservation must be paid. Whether your reservation is made through our online reservation system with secure payment on https://mas-oms.com, by phone or email with our reservation service, or through our partners, the deposit will be debited from your credit card upon reservation.

Cancellation or modification

Free cancellation if cancellation is made 14 days before arrival. Payment will be refunded in full. If the cancellation occurs between 7 and 14 days, 50% of the amount will be refunded. However, if the cancellation occurs less than 7 days before your arrival, no refund will be made.

In the event of early departure or no-show, no refund will be made and the reservation will be automatically cancelled.

Requests for changes must be submitted by email and will be subject to availability at the time of said request.

Rates

Our rates are inclusive of all taxes. Only the rates listed on our website are valid. To this price will be added the tourist tax payable on site upon your arrival.

Accepted payment methods
Bank cards: Mastercard, Visa, Bancontact
Paypal
Cash
Animals

Our friends the pets are not allowed on the property. A daycare is available nearby if you wish.

Valuables

It is recommended not to leave valuables in the rooms. The management cannot be held responsible for thefts in the rooms. A safe is nevertheless at your disposal in your room.

Complaints

Any complaint relating to a stay must be sent by registered letter with acknowledgment of receipt within 30 days following the stay to the following address:

Mas Oms

GIV 6641 km 10.5

17242 Montnegre (Quart)

Tobacco

Smoking is strictly forbidden inside the rooms and the establishment. You can smoke outside, as long as no cigarette butts are left on the ground. Ashtrays are at your disposal. It is requested not to smoke on the restaurant terrace during meal times.